Free revenue report

Privacy Policy

Last updated 19 October 2026

We take privacy seriously, and we keep this simple. This policy explains what personal information AIBuildersHub collects, why, and what you can do about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

AIBuildersHub is a Melbourne-based business that helps local businesses save time and cut running costs with software, and follows up customers on their behalf. In this policy, “we”, “us” and “our” mean AIBuildersHub.

2. What we collect

When you contact us or fill in our form, we collect:

  • your name, business name and industry
  • your email address and, if you give it, your phone number
  • what you asked for (a revenue report, an AI chat or a custom build) and anything you tell us about your business

When we work for you, we may also handle information about your patients or customers, such as names, contact details and booking or quote history. See section 4.

We only collect what we need. You can contact us without giving a phone number.

3. How we use it

  • to reply to your request and arrange your free report, chat or quote
  • to provide the services you’ve asked for
  • to send you information about your account or our work together
  • to meet our legal obligations

We don’t sell personal information, and we don’t use it for anything unrelated to the reason you gave it to us.

4. Patient and customer information

When we send follow-ups for a business, that business is responsible for its patient and customer information, and we handle it on their behalf and on their instructions.

  • We treat patient information from health practices as health information, which the law treats as sensitive.
  • We only use the information needed to send follow-ups, and only for that business.
  • The information stays the business’s. When our work ends, we return or delete it as they ask.
  • Nothing is sent to a patient or customer until someone on the business’s team approves it.

If you’re a patient or customer and want to know what a business holds about you, please contact that business first. You can also contact us and we’ll help.

5. Messages and opting out

We follow the Spam Act 2003 (Cth) for every SMS and email we send for a business:

  • We check consent before any message goes out.
  • Every message identifies the business it comes from.
  • Every message includes a free way to opt out (for SMS, reply STOP).
  • Opt-outs are honoured within 5 working days.

6. Who we share it with

We share personal information only with providers that help us run our service, such as website hosting, form handling, and SMS and email delivery, and only as much as they need. We require them to protect it. If a provider stores information outside Australia, we take reasonable steps to make sure it’s handled in line with the Australian Privacy Principles.

We may also disclose information if the law requires it.

7. Cookies and analytics

This website doesn’t use advertising or tracking cookies. If we add website analytics in future, we’ll use a privacy-friendly tool that doesn’t identify you, and we’ll update this policy first.

8. Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including limiting who can see it. We keep information only for as long as we need it, then delete or de-identify it.

If a data breach is likely to cause serious harm, we’ll notify the people affected and the Office of the Australian Information Commissioner, as the law requires.

9. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Emailinfo@aibuildershub.dev. We’ll reply within 30 days.

10. Questions and complaints

If you have a question or a complaint about privacy, email info@aibuildershub.dev. We’ll look into it and reply within 30 days.

If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner (OAIC) atoaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.